Target Population: All employees
Group Size: Up
to 18 participants
Length of Program: Two
Days
Course Format: Self-analysis
tools and action planning ... Interpersonal skill
development ... Job-related drills, exercises,
and case studies
The Need
More and more companies are discovering
that people productivity is a critical resource for meeting the
challenge of foreign and domestic competition, and that productivity
is often based on successful interpersonal relationships between
the manager and the employee.
Objectives
• To better understand
how self-concept and the perceptions of others
shape interpersonal relationships
• To develop action plans (based on self-assessment instruments)
designed to enhance interpersonal communication
• To apply "one-to-one" and small-group skills to
job-related situations
Program Content
• Creating an assessment of
how participants think and relate to others
• Personal style and interpersonal communication
• "One-to-one" and small-group interpersonal communication
situations
• Communicating needs assertively: Learning how to say no effectively;
learning when to say yes and mean it
• Handling conflicts and confrontations
BACK
TO Communication
Skills Programs
