Target Population: All Employees
Group Size: Up
to 18 participants
Length of Program: Two
Days
Course Format: Self-analysis;
composite analysis by others ... Sequential skill
development ... "How-to" techniques ...
Group discussion ... Work-related exercises, case
studies and role plays ... Action planning
The Need
When handled appropriately, conflict
can be a positive, growth-oriented force. But empowerment,
re-organizations, global marketing efforts, and increased
competition are all expanding the potential for "damaging" conflict.
Ineffective conflict management demoralizes individuals and
hurts productivity.
Objectives
• To
improve overall conflict management skills and techniques
• To increase understanding of the sources of conflict
• To identify the results of effective and ineffective conflict
management
• To assess participants' predominant approaches to conflict
management
• To develop practical strategies for dealing with conflict
Program Content
• The importance of understanding
perceptual differences in conflict
• The cost of conflict: Personal and organizational
• Sources of conflict
• Myers-Briggs Type Indicator (MBTI) - a determinant of participants'
preferences for receiving/processing information
• The variables that influence the acceptance of your position
• Presenting your case: How to organize your proposal
• Conflict Management Styles: Advantages and disadvantages
• Factors in selecting the appropriate style
• Approaches to conflict management: Assessments by self and others
• Specific individual action plans to reduce incongruities
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